Privacy Policy

1. Information We Collect

We may collect the following personal information when you interact with our website or contact us:

• Contact details: name, email address, phone number, and suburb or postcode, provided when you fill out a quote request, contact form, or call us directly.
• Service details: information about your property and pest problem that you provide when requesting a quote or booking a service.
• Usage data: anonymised data collected through cookies and analytics tools, including pages visited, time spent on site, browser type, and referring website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and deliver pest control services
• Follow up after a service to ensure you are satisfied with the results
• Improve our website, services, and customer experience
• Comply with our legal obligations under Australian law

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our website and business. These services may collect or process data on our behalf:

• Formspree: processes form submissions from our quote and contact forms. Your name, email, phone number, and message content are transmitted to Formspree for delivery.
• Google Analytics / Google Tag Manager: collects anonymised website usage data to help us understand how visitors use our site and improve our content.
• Tawk.to: provides our live chat functionality. If you use the chat widget, your messages and any information you share in the chat are processed by Tawk.to.

Each of these services has its own privacy policy governing how they handle data. We encourage you to review their policies if you have concerns.

4. Cookies

Our website uses cookies to improve your browsing experience and collect anonymised analytics data. Cookies are small text files stored on your device by your web browser.

We use cookies for:

• Analytics: Google Analytics uses cookies to track page views, session duration, and traffic sources. This data is anonymised and helps us improve our website.
• Live chat: Tawk.to uses cookies to maintain your chat session and remember previous conversations.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some features on our website.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or out-of-date information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of receiving marketing communications from us

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: allguard@pest.net.au
• Phone: 0403 616 327

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.